Terms of Use


Shipping and Delivery

We have clear and transparent Shipping policy for all orders placed on our website, without any special exceptions.

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time as promised by us on our website.

MyChocolate Maker (MCM) primarily ships with best Available Courier Service to your location. During the summer, MCM will automatically add ice packs to the orders if needed. Due to the high temperatures in the summer MCM reserves the right to hold the orders back for an additional 3 business days to avoid delivery during temperature peaks. In general, orders that are placed on Saturday and Sunday may ship the following Monday. A signature is requested upon delivery. You will receive an email with a tracking confirmation to track the progress of the shipment.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +91-7738926991, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

 

Privacy & Security

Please visit see our privacy policy for more details. 

 

Returns & Replacements

Customer satisfaction is our number one goal. If you are not completely satisfied with your item, the order gets lost, or arrived in poor condition, MCM will refund you for your order. Please send us an email to mychocolatemaker@yahoo.com to let us know about a refund request.

 

Ordering

Orders can generally be placed 24/7 through the website. MCM reserves the right to make it's website unavailable for scheduled maintenance. Payment, Pricing & Promotions Payments can be made via PayU by submitting your credit card information. Your information will be encrypted at all times to guarantee the highest degree of security. The price of the products may vary during promotions and is subject to change at the company's sole discretion.

 

Viewing Orders

If you sign up for an account during checkout you will be able to track the progress of your order.

 

Updating Account Information

If you have created an account with MCM you have the option to update your account information at all times. Your privacy is important to us! We will never share any contact information with any third person or company.

We’re here to help:

email Write us at:   admin@mychocolatemaker.com

callCall us at: +91-7738926991

© 2013 My Chocolate Maker. All Rights Reserved.
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